In this section
Section highlightHouses into homes This report details findings to emerge from the evaluation during the first six months of delivery (April to September 2012).
Written Statement - The Draft Control of Dogs (Wales) Bill »We are committed to ensuring that out-of-control and dangerous dogs are dealt with effectively.Learn more »
Minister tells NHS managers: "Listen to your staff and take action"
Health Minister Mark Drakeford has given a clear message to NHS managers to take action in response to the recent NHS Wales staff survey
- Minister supports International Day Against Homophobia and Transphobia
- Porth Eirias set to be major North Wales attraction
- Minister tells NHS managers: "Listen to your staff and take action"
In this section
- Business and economy
- Children and young people
- Culture and sport
- Education and skills
- Environment and countryside
- Equality and diversity
- Health and social care
- Housing and community
- Improving public services
In this section
Section highlightAccess to information
The Welsh Government has followed the principles of openness in government for many years. Find out how you can make a freedom of information request or see requests that have already been made.
National minimum standards for regulated child care »These standards determine whether child minding and day care settings are providing adequate care for children under the age of 8.Learn more »
- Continuity and Change - Refreshing the Relationship between Welsh Government and the Third Sector in Wales
- Repealing air quality ‘Further Assessments’ from Part IV of the Environment Act 1995
- Equality Impact Assessment of the 2014-2020 Rural Development Plan for Wales
- Consultation on the Equality Impact Assessments for the 2014-2020 Structural Funds Programmes in Wales
- Development of a national standards and outcomes framework for Children and Young People's advocacy services in Wales
- Strategic Environmental Assessment: Environmental Report, Rural Development Plan for Wales 2014-2020
Featured consultation »Implementing the Domestic Fire Safety (Wales) Measure 2011
29 days left
In this section
Section highlightFurther and Higher Education (Governance and Information) (Wales) Bill 2013
Removes a number of technical restrictions and controls on colleges without changing the principal powers of colleges to provide further, higher and secondary education.
Legislative programme 2012 - 2013 »
Addressing the Assembly in the Senedd today, the First Minister, Carwyn Jones, detailed the eight bills in the Welsh Government’s 5-year Legislative Programme that will be brought forward during the second year of the Welsh Assembly.Learn more »
Section highlightCommunity Infrastructure Levy
Local authorities can charge a Community Infrastructure Levy on new developments to support the infrastructure needed.
2nd Supplementary Budget 2012-13 »
Proposes a number of changes to the 1st Supplementary Budget for 2012-13, which was published on 26 June 2012.Learn more »
Putting patients first in a first-class environment
The building received a £172 million investment from the Welsh Government to help create a modern and sustainable environment that supports high-quality patient care.
Hiro Tanaka is an orthopaedic surgeon at the hospital and holds the role of Clinical Director of Orthopaedic Service for the Aneurin Bevan Health Board.
Mr Tanaka said:
“Ysbyty Ystrad Fawr is an example of what we want to achieve in a modern health service. The building is simply world-class and supports best practice at every level in the hospital."
“The hospital has no wards. Instead it has 269 beds, in en-suite rooms which reduce the spread of infections. The waiting area for outpatients is part of the canteen and a computer calls patients automatically from their table. The clinical area is right next to the canteen, but at the same time completely separate from it. This is much more pleasant for patients, but more importantly, clinics now run really efficiently and on time."
“The design of the hospital is exceptional. But I think most of the high quality here is in fact delivered by the staff."
“Our approach is very patient-focussed, and customer care is at the heart of our working model. The hospital opened with the new culture and the staff are motivated to deliver this approach.”
“We want patients to have choice about their condition, their care and their treatment. Our ethos is to ensure that they are seen in the right place in the right time by the right person. We aim to minimise patient inconvenience by keeping attendances to only what is clinically necessary. For example, a significant number of follow-up outpatient consultations are now carried out via telephone from the comfort of the patient’s home.”
“Another example is that our preadmission process has been redesigned. Once a patient decides they want to have surgery, they are fully informed about what will happen and when."
“Patients are seen at Ysbyty Ystrad Fawr several weeks before the procedure for an all-in-one appointment including an anaesthetic check, pre-admission tests and blood, and we discuss the impact of the procedure beyond the surgery."
“It is tailored information and patients have a chance to discuss things that are important to them such as when they will be able to drive again, or if they are concerned about the anaesthetic or needles. These appointments are not standardised, and as a result of this improved process patients are more informed and happier, and their visit to hospital for surgery is shorter."
“This approach results in true value for the patient and the hospital. Value means better care for patients, easier working for staff and it eliminates waste. It isn’t such about saving money, although sometimes the best approach is in fact more cost effective."
“Let’s take our orthopaedic services at Ysbyty Ystrad Fawr. We have digital X-rays and imaging, theatre facilities are first-class and all rooms are single cubicles with en-suite bathrooms and televisions. The facilities are superb."
“Our treatment ethos is patient centred which means that patients are given the information to be able to choose what is the best treatment for them at a given time in their life. This may mean avoiding surgery, for example."
“If a patient comes to us with arthritis in their lower limbs, we may offer those who are suitable a conservative treatment option, called our ‘Joint Treatment Programme’. It has three elements: education, an exercise scheme and a weight reduction programme. We’ve been running it for six months now and the results so far are impressive. The changes in the wellbeing of some of our patients are enormous."
“If you give patients true autonomy, then the influence in outcomes is very powerful indeed."
“Through changing the way we do things, we aim to improve the overall experience for patients, reduce unnecessary waiting times and reduce the overall cost of providing the right service. We will continue to keep improving on our systems and we will achieve this by listening to our patients.”
The Welsh Government’s Programme for Government and Together for Health lists the key actions that we are undertaking to improve health outcomes, improve access and improve patient experience throughout Wales. For more information follow the links on the right hand side of this page.