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Service Standards

Children and Family Court Advisory and Support Service

Service Standards

What Service Users can expect from Family Court Advisors

This information is provided so that you, the Service User, know what to expect from CAFCASS Cymru practitioners when they become involved with you and your family in Family Court Proceedings. It sets out our professional service standards.

Our practitioners are known as Family Court Advisors (FCAs) and they are appointed by the Court to a variety of roles, such as Children’s Guardian, Children and Family Reporter and other roles.

The work of FCAs is guided by legislation, Rules of Court, and duties placed upon CAFCASS Cymru in relation to Family Court Proceedings. FCAs will:

  • safeguard and promote the welfare of the children;
  • give advice to any court about any application made to it in such proceedings;
  • make provision for the children to be represented in such proceedings;
  • provide information, advice and other support for the children and their families.

Additionally, their work supports the Welsh Government vision for children and young people reflected in the seven core aims detailed in Children and Young People: Rights to Action (2004), and the United Nations Convention on the Rights of the Child.

Standards referred to here set a benchmark of good practice, and they make clear the competence required for our workforce, so that a good service is provided to children and their families. All of our Family Court Advisors are qualified Social Workers and are registered with the Care Council, the professional body for social workers. This means that Family Court Advisors have agreed to abide by a professional Code of Practice and Social Work standards. The following standards, however, have been written specifically for their roles as CAFCASS Cymru Family Court Advisors.

The Service Standards are available via the related link on the right hand side of the page.

If there are elements of the service provided to you which you believe do not meet these standards, then we welcome your views and you will have access to our Representation & Complaints Policy.

Related Links

What Service Users can expect from Family Court Advisors