How to make a complaint to the Welsh Government

Please respond using the online form. Alternatively, you can download and complete the complaints form below, and email it back to us at complaints@wales.gsi.gov.uk or print it off and post it to:

Central Complaints Unit
Welsh Government
Cathays Park
Cardiff
CF103NQ

You will receive an acknowledgement within 5 working days of receipt of your complaint.

Summary Version Complaints Procedure

A simple tool for children (or their representatives) to use if they feel that the Welsh Ministers have not considered children's rights when making decisions that affect their lives.

It provides a step-by-step guide on the process and the options available, with links to additional information and contacts.

Children and young people helped develop this tool.

Summary Version Complaints Procedure

Tips

You may complain if:

• you are dissatisfied with a service we have provided
• you believe we have been rude, unprofessional, unreasonable or refused to answer reasonable questions
• we failed to inform you of your rights to entitlement
• we knowingly gave false or misleading information.

We will not consider complaints about:

• a service delivered by a local authority
• an appeal against a decision just because you don’t agree with it.

If you wish to take legal action against us you should get independent legal advice first.  This will not prevent you from making a complaint.