Using social care services

If you or someone you know uses social care or social services this part of our website is for you.

Use the links to the left of this page to find information about:

• the Inspectorate;
• the work we do;
• how we work with Local Authorities in Wales; and
• how to contact us.

Use the links to the right of the page to:

Regulations, quality themes and standards

These are regulations governing social care in Wales. These are legal requirements, set by Welsh Government, which social care providers must comply with.

CSSIW’s inspection framework is structured around four quality themes; quality of life, quality of staffing, quality of leadership and management and quality of environment.

The National Minimum Standards set out the standards of care expected from care service providers.

Find out what to do if things go wrong

Each service provider is required to listen to and deal with any complaints from service users and their representatives. This section provides information about what to do if you are unhappy with the service you receive and what to do if you wish to complain about Care and Social Services Inspectorate Wales (CSSIW).

Search our directory of regulated services

Providers of social care and early years services should be registered with CSSIW. Use our directory of regulated services found under our publications section to find a care service or to read an inspection report about a service.