Complaints and Concerns

We are keen to hear from users of services about their experiences and any concerns about the services we regulate.

When we receive a concern or complaint about a provider we look to see whether they are providing a safe service or if they are failing to meet the requirements and conditions of their registration. If we think they are not doing these things, we will arrange to carry out an inspection or ensure this aspect is checked at the next scheduled inspection.

CSSIW is not a complaints agency, and cannot deal with complaints linked to individual circumstances. If we are not able to deal with your particular complaint, we can direct you to the organisation best placed to help you.