Review of adult services in the City and County of Swansea
The review has two main stages. The early stage, common for all authorities, includes consideration of advance information from the local authority and other sources, a sample of case files, and questionnaire surveys sent to a sample of service users and carers. (In Swansea, questionnaires were sent to 250 service users and 250 family carers.) A different questionnaire survey may be sent to all care management staff and a sample of other workers. The review team meets with senior managers, representatives from partner organisations and groups of service users and carers. The lay assessor has a significant role in visiting a sample of local social care services provided and arranged by the Council.
In the later stage, the review team meets individual service users and looks in depth at particular service areas, chosen in the light of analysis of information gained in the first stage. Corporate requirements of social services and the contribution to the Council's objectives are examined, alongside the authority's ability to sustain and improve services.