Welsh Government | Patient feedback to measure quality of NHS in future

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Patient feedback to measure quality of NHS in future

Plans designed to ensure patients in Wales receive excellent quality care, wherever and whenever they need it, have been published by the Welsh Government.

Thursday 17 May 2012

Patient feedback will play a key role in the monitoring and improvement of healthcare services, with results published for all to see.

“Achieving Excellence: The Quality Delivery Plan for the NHS in Wales 2012-16” meets a key commitment outlined in “Together for Health”, the Welsh Government’s five year vision for the NHS in Wales.

In “Together for Health”, Health Minister Lesley Griffiths pledged to introduce systems for assuring high quality care and to improve health ‘outcomes’ so Wales can match the best healthcare in the world.

Speaking six months after the publication of “Together for Health”, Lesley Griffiths said:

“We need to ensure every patient, every day, gets excellent quality care wherever and whenever they receive it.

“We must be able to show clearly that we are doing the right thing, in the right way, in the right place, at the right time and with the right staff.

“The 1000 Lives initiatives have shown us what is possible when we have a relentless focus on improvement. The plan I have published today builds on what is already in place, outlining a number of actions expected of the NHS to ensure the patient experience is first class in terms of safety, dignity of care, and outcome.

“We will now develop a national approach to measuring the patient experience, to enable us to know what the public think of the NHS in Wales in a way not currently available. Results of patient feedback will be publicly available, alongside national clinical audit and outcome reviews.”