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NHS Direct Wales

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  • Release date: 5 November 2014
  • Period covered: Quarter ending 30 September 2014
  • Next update: 4 February 2015
A quarterly report showing the number of handled queries, including telephone and online contacts.

Key points

  • 69,987 calls were made to NHS Direct Wales, of which 66,211 (95%) were to the main 0845 number.
  • 54,629 calls were answered by NHS Direct Wales, of which 51,232 (94%) were on the main 0845 number.
  • 11,642 calls were transferred to NHS Direct Wales, from the Welsh Ambulance Services NHS Trust, for clinical triage.
  • 344 calls were answered (out of 348 made) from callers expressing a preference for the call to be taken in Welsh (around 0.6% of all calls answered).
  • 321 on-line enquiries were made to the web-based enquiry service, 19% fewer than the number (397) in the July to September quarter of 2008.
  • 888,078 visits were made to the NHS Direct Wales website, almost 8 times as many as in the July to September quarter of 2008 (112,889), but 19% down on the number (1,096,712) in the April to June quarter of 2014.


Tel: 029 2082 5039

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