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NHS Direct Wales

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  • Release date: 6 August 2014
  • Period covered: Quarter ending 30 June 2014
  • Next update: 5 November 2014
A quarterly report showing the number of handled queries, including telephone and online contacts.

Key points

  • 77,148 calls were made to NHS Direct Wales, of which 72,868 (94%) were to the main 0845 number.
  • 56,033 calls were answered by NHS Direct Wales, of which 55,520 (94%) were on the main 0845 number.
  • 10,353 calls were transferred to NHS Direct Wales, from the Welsh Ambulance Services NHS Trust, for clinical triage.
  • 381 calls were answered (out of 383 made) from callers expressing a preference for the call to be taken in Welsh (around 0.7% of all calls answered).
  • 292 on-line enquiries were made to the web-based enquiry service, 12% fewer than the number (330) in the April to June quarter of 2008.
  • 1,096,712 visits were made to the NHS Direct Wales website, almost 10 times as many as in the April to June quarter of 2008 (113,046).


Tel: 029 2082 5039

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