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NHS Direct Wales

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  • Release date: 7 May 2014
  • Period covered: Quarter ending 31 March 2014
  • Next update: 6 August 2014
A quarterly report showing the number of handled queries, including telephone and online contacts.

Key points

  • 74,567 calls were made to NHS Direct Wales, of which 70,556 (95%) were to the main 0845 number.
  • 52,021 calls were answered by NHS Direct Wales, of which 48,686 (94%) were on the main 0845 number.
  • 9,770 calls were transferred to NHS Direct Wales, from the Welsh Ambulance Services NHS Trust, for clinical triage.
  • 425 calls were answered (out of 429 made) from callers expressing a preference for the call to be taken in Welsh (around 0.8% of all calls answered).
  • 430 on-line enquiries were made to the web-based enquiry service, 8% more than the number (398) in the January to March quarter of 2008.
  • 1,244,329 visits were made to the NHS Direct Wales website, almost 14 times as many as in the January to March quarter of 2008 (89,010).


Tel: 029 2082 5039

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