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Statistics

Welsh bus passenger survey

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  • Release date: 21 July 2011
  • Period covered: 2010
A report that covers the characteristics of bus users, overall satisfaction, value for money and information about the bus journey.

The key point from this latest release of data is that the results show a positive picture of users’ views of bus services in Wales. There is very little difference of opinion about bus services between disabled and other bus users.

Key points

  • 81 per cent of disabled bus users are generally satisfied with the bus services they use.
  • Almost three quarters, some 73 per cent, of disabled bus users are satisfied with their personal safety at the bus stop, with 84 per cent satisfied with their personal safety on the bus service itself.
  • 90 per cent of disabled bus users are satisfied with the ease of getting on and off the bus service.
  • 89 per cent of disabled bus users are satisfied with the length of time their journey took on the bus service.
  • 89 per cent of disabled bus users are satisfied with the helpfulness and attitude of the driver of the bus.
  • 90 per cent of disabled bus users are satisfied overall with the bus journey they were making when they were handed the survey form.

Contact

Tel: 029 2082 5062
Email: stats.transport@wales.gsi.gov.uk

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