Contingency planning for winter weather »Severe weather requires robust, collaborative planning between the Welsh Government and the public and private sectors in Wales.Learn more »
New powers to safeguard vulnerable children and adults in Wales
A legal obligation to report any child or adult believed to be at risk of abuse or neglect will be implemented in Wales in 2016, Health and Social Services Minister Mark Drakeford today announced.
- “Get vaccinated against the flu”, Wales’ top doctor urges
- 0808 80 10 800 - 24 hour help for domestic abuse victims
- New powers to safeguard vulnerable children and adults in Wales
- Designation of Licensing authority under Part 1 of the Housing (Wales) Act 2014
- Flood and Coast Investment Programme (FaCIP)
- Local authority environmental permitting fees and charges 2015-16
- Consultation on Local Development Plans Process Review
- Liver disease delivery plan
- Firefighters’ Pension Scheme (Wales) (Consequential Provisions) Regulations 2015
Section highlightQualifications Wales BillThe Bill will establish Qualifications Wales as an independent regulator for qualifications and the qualification system in Wales.
Legislative programme 2014 - 2015 »
Bills that the Welsh Government will bring forward in 2014/2015.Learn more »
Section highlightProject pipeline update
This 6th edition details over 370 investments across both public and private sectors with a value of more than £40bn.
Final Budget 2015-16 »
The amount of funding allocated to Welsh Government Departments for 2015-16 is £15·3bn.Learn more »
- Statistics & Research
Communications industry regulator
We meet regularly with the regulator at both Wales and UK levels to discuss policy, consumer and regulatory issues. Ofcom publishes the results of all its consultations including responses from the Welsh Government.
How to complain to Ofcom
If you're a consumer, viewer or listener and you want to complain to Ofcom, there is a step-by-step guide on their website www.ofcom.org.uk (External link)
Telecommunications providers complaints code of practice
Telecommunications providers are required to publish a complaints code of practice that has been approved by Ofcom and provide access to an alternative dispute resolution (ADR) service.
If you have problems with customer service you should, follow the company’s code of practice. If, however, the problem is not resolved then you should refer the case to the relevant ADR service. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation. You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.