Cross Compliance Proposals for 2015 »The new arrangements will ensure that farmers continue to generate high quality food whilst protecting Wales’ valued resources and spectacular natural landscape.Learn more »
More people surviving, fewer people dying from stroke in Wales – new report reveals
More than 3,000 fewer people died from the effects of stroke between 2010 and 2012 than in 2002-04 thanks to improvements in Wales’ stroke services.
- Minister commissions review of local authority spending
- New steps to improve how Welsh NHS handles complaints
- More people surviving, fewer people dying from stroke in Wales – new report reveals
In this section
- Business and economy
- Children and young people
- Culture and sport
- Education and skills
- Environment and countryside
- Equality and diversity
- Health and social care
- Subordinate Legislation Relating to Certain Internal Operations (mezzanine floors)
- Regulations to introduce a new Firefighters’ Pension Scheme in Wales from April 2015
- Liver disease delivery plan
- Proposals for the disciplinary functions of the Education Workforce Council and a new Code of Professional Conduct and practice for registrants
- Nature Recovery Plan for Wales
- Inappropriate admissions guidance
Section highlightHousing (Wales) Act 2014The Act introduces significant improvements across the housing sector to ensure that people have access to a decent, affordable home and better housing-related services.
Legislative programme 2014 - 2015 »
Bills that the Welsh Government will bring forward in 2014/2015.Learn more »
Section highlightWales for Africa grant
The Wales for Africa grant supports projects that build mutually beneficial links between Wales and Sub-Saharan Africa.
Draft Budget 2015-16 »
The amount of funding allocated to Welsh Government Departments for 2015-16 is £15·3bn.Learn more »
- Statistics & Research
Communications industry regulator
We meet regularly with the regulator at both Wales and UK levels to discuss policy, consumer and regulatory issues. Ofcom publishes the results of all its consultations including responses from the Welsh Government.
How to complain to Ofcom
If you're a consumer, viewer or listener and you want to complain to Ofcom, there is a step-by-step guide on their website www.ofcom.org.uk (External link)
Telecommunications providers complaints code of practice
Telecommunications providers are required to publish a complaints code of practice that has been approved by Ofcom and provide access to an alternative dispute resolution (ADR) service.
If you have problems with customer service you should, follow the company’s code of practice. If, however, the problem is not resolved then you should refer the case to the relevant ADR service. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation. You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.