Delivering Prudent Healthcare in Wales »Prudent healthcare principles ensure patients receive the most appropriate treatments to achieve mutually-agreed goals.Learn more »
Modernised and streamlined system for Social Services complaints introduced in Wales
A new streamlined and citizen-centred local authority social services complaints and representations process comes into force today (August 1st 2014).
- More people set to benefit from broadband scheme
- New Welsh member appointed to the Human Tissue Authority
Featured Article »Landmark Social Services law receives Royal Assent
- Modernised and streamlined system for Social Services complaints introduced in Wales
In this section
- Business and economy
- Children and young people
- Culture and sport
- Education and skills
- Environment and countryside
- Equality and diversity
- Health and social care
- Child performance regulations: when children can take part in performances and the breaks they must have
- Food Hygiene Rating (Promotion of Food Hygiene Ratings) (Wales) Regulations
- Strategic Environmental Assessment: Environmental Report, Ireland Wales cooperation Programme 2014-2020
- Statutory Guidance to the Independent Remuneration Panel for Wales in relation to the salaries of Local Authority Chief Executives
- Active Travel Action Plan
- Statutory Guidance for the Delivery of the Active Travel (Wales) Act 2013
Featured consultation »Draft Technical Advice Note 1: Joint Housing Land Availability Studies
69 days left
Section highlightThe Gender-based Violence, Domestic Abuse and Sexual Violence (Wales) Bill
The Bill aims to improve the Public Sector response in Wales to gender-based violence, domestic abuse and sexual violence.
Legislative programme 2013 - 2014 »
The First Minister detailed the 8 bills in the Welsh Government’s 5-year Legislative Programme that will be brought forward during the 3rd year of the Welsh Assembly.Learn more »
Section highlightProject pipeline update - June 2014
Our pipeline provides visibility of infrastructure investment activity across Wales.
1st Supplementary Budget 2014-15 »
The 1st Supplementary Budget proposes a number of changes to the Final Budget for 2014-15, which was published in December 2013.Learn more »
- Statistics & Research
Upcoming calendar »
See the schedule for all statistics and research releases.View upcoming calendar »
Communications industry regulator
We meet regularly with the regulator at both Wales and UK levels to discuss policy, consumer and regulatory issues. Ofcom publishes the results of all its consultations including responses from the Welsh Government.
How to complain to Ofcom
If you're a consumer, viewer or listener and you want to complain to Ofcom, there is a step-by-step guide on their website www.ofcom.org.uk (External link)
Telecommunications providers complaints code of practice
Telecommunications providers are required to publish a complaints code of practice that has been approved by Ofcom and provide access to an alternative dispute resolution (ADR) service.
If you have problems with customer service you should, follow the company’s code of practice. If, however, the problem is not resolved then you should refer the case to the relevant ADR service. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation. You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.