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Learner Voice

As part of the Quality and Effectiveness Framework, we are currently developing measures with a greater focus on responsiveness to learners’ needs, and the active inclusion of learners themselves in this process.

It is envisaged that the learner voice indicator will include:

  • a quantified measure of learners’ overall satisfaction with the provider;
  • an evaluation of the extent to which the provider is listening and responding to feedback from learners and using this information to improve its services; and
  • an evaluation of the extent to which the provider is actively involving learners in decision-making processes.