Help to Buy – Wales Shared Equity Scheme »This shared equity loan will make up the shortfall between the purchase price of a property and the funding available to buyers through their cash deposit and mortgage offer.Learn more »
Banding data for 2013 released by Welsh Government
Secondary school Banding data for 2013 has today been published by the Welsh Government.
- Credit Union savers make a million for Christmas
- Nut free celebration cakes are a recipe for success
- Banding data for 2013 released by Welsh Government
- Revising the national framework for Continuing NHS Healthcare (CHC)
- Welsh declaration of the rights of older people
- Council Tax Reduction Scheme Review
- Beyond 2011: Consultation on Census and future provision of population statistics in England and Wales
- M4 Corridor around Newport Consultation
- Undertaking fatal and non-fatal drug poisoning reviews in Wales
Featured consultation »New guidance for the Risk Assessment of Walked Routes to School
56 days left
In this section
Section highlightThe Housing (Wales) Bill
The Bill will introduce significant improvements across the housing sector to ensure that people have access to a decent, affordable home and better housing-related services.
Legislative programme 2013 - 2014 »
The First Minister detailed the 8 bills in the Welsh Government’s 5-year Legislative Programme that will be brought forward during the 3rd year of the Welsh Assembly.Learn more »
Section highlightProject pipeline update - December 2013
This Wales Infrastructure Investment Plan annex highlights planned investments and potential procurement opportunities.
Final Budget 2014-15 »
The amount of funding allocated to Welsh Government Departments for 2014-15 is £14.9bn.Learn more »
- Statistics & Research
Upcoming calendar »
See the schedule for all statistics and research releases.
Listening and learning: A guide to handling complaints and representations in local authority social services in Wales
Everyone who makes a complaint about social services in Wales has a right to be listened to properly and have their concerns resolved quickly and effectively. Good local authorities will want to learn from these concerns and use the experience to improve services for everyone who uses them.
This guidance, “Listening and Learning”, provides a new framework for handling and considering complaints about local social services authorities in Wales. It covers complaints about services for children, young people and adults. The aim is to assist authorities to build arrangements that best suit the needs of the local communities they serve.
Paragraphs 7.4 and 9.1 of ‘Listening and Learning’ are concerned with guidance on handling and recording complaint investigations and refer to the National Complaints Officers Group (NCOG) as providing guidance on best practice when investigating complaints.
NCOG is an English group and since the document was published Wales has established The All Wales Complaints Officers Group. This group is working on similar guidance which we will make public as soon as it is published.