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Social services

Related Links

Summary of ongoing work relating to social services.
A guide to what you need to know about finding the right care home.
Care and Social Services Inspectorate Wales (CSSIW) encourages the improvement of social care, early years and social services in Wales.
Hands

In Wales, 150,000 people use social services and demand is growing as society changes.

Care and support is delivered to the people of Wales through a partnership of local authorities and the independent sector, with support from the Welsh Government.

It is a legal responsibility of local authorities to provide social services, and they do so with our guidance and funding.  

We are responsible for setting the policy and for ensuring that services are regulated and inspected.

The social services sector is currently undergoing a major transformation, detailed within our policy document 'Sustainable Social Services: A Framework for Action'.

Sustainable Social Services for Wales  

Sustainable Social Services was published in February 2011. It sets out a new vision based on providing improved support leading to the best possible outcome.  

We  reconfirmed our approach in the Programme for Government:

“Better social services will be delivered by ensuring citizens have a much stronger voice and greater control over the services they receive. We will make the way that services are delivered simpler, and by working collaboratively with others we will focus on improving the well-being of all our citizens. We will lead a shared approach with our partners in the public, private and voluntary sectors to deliver the transformational vision set out in Sustainable Social Services.”