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Publications

Access the latest publications on improving public services in Wales here.

 

Public engagement and consultation during the budget setting process

07/10/14
Good practice examples by Local Authorities.
 

Code of Recommended Practice on Local Authority Publicity in Wales

18/08/14
The Code provides guidance on the content, style, distribution and cost of Local Authority publicity in Wales.
 

Two-Tier Workforce Codes

24/06/14
A revised code of practice on workforce matters, commonly known as the ‘Two-Tier Code’, has been published. The new Code is based on the on the fair treatment of transferring staff and the treatment of staff working alongside transferred staff.
 
Public Service Complaints Policy

Public Service Complaints Policy

12/06/14
This is the Model Complaints Policy and Guidance for public services in Wales.
 

Comparisons of the Regional Collaborative Areas 2014

04/06/14
This is the third annual compendium providing key summary statistics for the six regional collaborative areas in Wales.
 
Local Authority Service Performance 2012-13

Local Authority Service Performance 2012-13

29/01/14
Report looking at the performance of key Local Authority services in Wales.
 
Mapping the Regulatory Landscape in Wales

Mapping the Regulatory Landscape in Wales

13/08/13
This report provides clarity around the regulatory landscape in Wales.
 
The Regional Collaborative Footprint 2013

The Regional Collaborative Footprint 2013

20/03/13
Report providing clarity around how public services should collaborate in Wales.
 

Local Authority Service Performance 2011-12

09/01/13
Report setting out performance information for each of the key services that local authorities are responsible for delivering in Wales.
 
Local Authority Service Performance 2010-11

Local Authority Service Performance 2010-11

19/07/12
Report setting out performance information for each of the key services that local authorities are responsible for delivering in Wales.
 
Shared Purpose – Shared Delivery

Shared Purpose – Shared  Delivery

19/06/12
Guidance on integrating Partnerships and Plans.
 
Working Together - A Strategic Framework for the Public Workforce in Wales

Working Together - A Strategic Framework for the Public Workforce in Wales

24/05/12
This Strategic Framework brings together notable practice, much of which already exists across the public service landscape across Wales.
 
The Regional Collaborative Areas

The Regional Collaborative Footprint 2012

29/03/12
Report providing clarity around how public services should collaborate in Wales.
 
A Compact for Change between the Welsh Government and Welsh local government

A Compact for Change between the Welsh Government and Welsh local government

05/12/11
On 5th December 2011 at the Partnership Council, Welsh Government and Local Government signed a significant agreement which signals a joint commitment to reform aimed at delivering improved and cost effective services to communities across Wales.
 
Inspection, Audit and Regulation in Wales Policy Statement - Annual Progress Report March 2011

Inspection, Audit and Regulation in Wales Policy Statement - Annual Progress Report March 2011

31/03/11
Our first annual report on progress made in delivering on the principles in the Policy Statement on Inspection, Audit and Regulation in Wales.
 
Local, Regional, National: What services are best delivered where?

Local, Regional, National: What services are best delivered where?

29/03/11
Local, Regional, National: What services are best delivered where? report on local authority service delivery was published in March 2011.
 

Citizens’ Views of Public Services (findings from the 2009-10 pilot National Survey for Wales)

15/03/11
The Welsh Government's national survey of citizens' experiences of public services in Wales is a significant pillar in its overall approach to develop and support citizen centred services.
 

Citizens’ Views of Public Services (findings from the 2009-10 pilot National Survey for Wales)

15/03/11
The Welsh Government's national survey of citizens' experiences of public services in Wales is a significant pillar in its overall approach to develop and support citizen centred services.
 
Meeting the Challenge of Change: Our Shared Approach to Public Service Efficiency and Innovation in Wales

Meeting the Challenge of Change: Our Shared Approach to Public Service Efficiency and Innovation in Wales

17/02/11
This document provides an overview of the work of the Efficiency and Innovation Board and Programme.
 
Report on the Citizen-Centred Governance Review of the Royal Commission on the Ancient and Historical Monuments of Wales

Report on the Citizen-Centred Governance Review of the Royal Commission on the Ancient and Historical Monuments of Wales

06/12/10
The report offers a range of examples of good practice and innovation against each of the seven Citizen-centred Governance Principles.
 
National enforcement priorities for Wales

National enforcement priorities for Wales

29/07/10
National enforcement priorities for Wales provide an important opportunity for local authorities and their regulatory services to demonstrate the critical role they play in delivering protection and prosperity for citizens and business at a local and national level.
 
Governance Reviews

Governance reviews

05/01/10
The Governance in Wales team is undertaking a programme of Governance Reviews of public service bodies, including Assembly Government Sponsored Bodies, to ensure their alignment with the Citizen-centred Governance Prinicples.
 
Better Outcomes for Tougher Times: The Next Phase in Public Service Improvement

Better Outcomes for Tougher Times: The Next Phase in Public Service Improvement

08/12/09
This sets out the next phase of our public service improvement programme to transform public service efficiency and drive innovation.
 
Inspection, Audit and Regulation in Wales

Inspection, Audit and Regulation in Wales

30/09/09
On 30 September 2009, the Minister for Finance and Public Service Delivery published the Welsh Government's Policy Statement on Inspection, Audit and Regulation of Public Services in Wales, together with an Implementation Plan that sets out the actions to be taken in support of the principles s ...
 
Making the Connections - Building Better Customer Service

Making the Connections - Building Better Customer Service

01/03/07
This document is aimed at all public service organisations in Wales. It sets out a clear vision, a comprehensive policy framework and complimentary supporting actions to improve the customer service provided by all public services.
 
Delivering Beyond Boundaries: Transforming Public Services in Wales

Delivering Beyond Boundaries: Transforming Public Services in Wales

21/11/06
The Welsh Government's response to Sir Jeremy Beecham's Review of Local Service Delivery - Delivering Beyond Boundaries was published in November 2006. The response sets out an action plan for improving public service delivery in Wales.
 
Beyond Boundaries: Citizen-Centred Local Services for Wales

Beyond Boundaries: Citizen-Centred Local Services for Wales

10/07/06
Sir Jeremy Beecham undertook the review assisted by Dame Gillian Morgan and Sir Adrian Webb with academic advice from Professor Steve Martin.
 
Delivering the Connections: From Vison to Action - Our 5 Year Action Plan for delivering better services in Wales

Delivering the Connections: From Vision to Action - Our 5 Year Action Plan for delivering better services in Wales

14/06/05
Following the consultation the Welsh Government published, in June 2005 its five year action plan for taking forward its vision for public services - setting out the improvements needed in how public services were to be delivered.
 
Delivering Better Services for Wales: The Welsh Assembly Government vision for public services

Delivering Better Services for Wales: The Welsh Government vision for public services

19/10/04
In October 2004 the Welsh Government published the consultation document "Delivering Better Services for Wales" which set out its vision for public services in Wales in improving the way public services were to be delivered.