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Statement on customer service and complaints

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Standards of service

We value all customers' enquiries and feedback.

This Statement is issued in accordance with the requirements set out in the Protocol on User Engagement. It describes our intention to provide a high level of service to all our customers. More specifically we aim to meet the following standards of customer service. This also explains our policy on dealing with complaints.

Service to data suppliers

We will endeavour to operate efficiently by placing the minimum load necessary on data providers and by integrating our statistical work across government. We will take good care of all the information provided to us and we will respect the confidentiality of all identifying information in accordance with the accompanying Statement on Confidentiality

Service to users

We will, maintain the relevance of all our statistical activities so that they meet the needs of all our users, and where possible, make sure that the information we provide is equally accessible to the whole community.

We welcome constructive comments on everything we do because that will help us to improve our service.

Service standards

We aim to adhere to our Standards of Service.

If you have a complaint, please send it to:
Statistical Policy Unit
Statistical Directorate
Welsh Government
Cathays Park
Cardiff
CF10 3NQ

The complaints standards which apply to our National Statistics are covered by the Welsh Government overarching Statement.