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Complaints to the NHS, 2008-09

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The latest National Statistics on complaints to the NHS in Wales produced by the Welsh Assembly Government were released on 14 October 2009 according to the arrangements approved by the UK Statistics Authority.

UK Statistics Authority Website Key results:

  • There were 7,898 complaints – up 11% on the previous year;
  • Complaints about hospital & community services were up nearly 15%;
  • Complaints about family health services were up 6%;
  • 60% of complaints about hospital & community services were concluded within the 4 week target compared to 66% in 2007-08.

Further information can be found on the StatsWales website.

Contact

Tel: 029 2082 5036
e-mail: stats.healthinfo@wales.gsi.gov.uk

Next update

October 2010 (provisional - to be confirmed on the 'Due Out Soon' page)

Document Download

PDF Document (MFS)
SDR 162/2009 Complaints to the NHS, 2008-09 File Size: (81.87 KB)