In this section
Section highlightThe People’s NHS Part of an initiative to engage the public in creating a safe and sustainable health service for the future.
Spreading the word »Action on the ground to increase learning materials in the medium of Welsh.Learn more »
First Minister’s call for action on the Welsh language
People from across Wales with an interest in the Welsh language are being asked to take action on its future in a national online conversation.
- Local Government Democracy Bill approved
- Minister welcomes report which could change shape and structure of education delivery in Wales for the better
- First Minister’s call for action on the Welsh language
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- Business and economy
- Children and young people
- Culture and sport
- Education and skills
- Environment and countryside
- Equality and diversity
- Health and social care
- Housing and community
- Improving public services
Welsh languageWelsh-language technology and digital media action plan
The action plan sets out our commitment to drive developments in the field of Welsh-language technology and digital media.Learn more »
In this section
Section highlightAccess to information
The Welsh Government has followed the principles of openness in government for many years. Find out how you can make a freedom of information request or see requests that have already been made.
The Strategy for Older People in Wales 2013-2023 »The 3rd phase focuses on ensuring that older people in Wales have the resources to deal with the challenges and opportunities they face.Learn more »
- A new vision for a National Youth Work Strategy
- The future delivery of education services in Wales
- Consultation on Draft Technical Advice Note (TAN) 23 Economic Development
- Draft industrial and commercial sector plan
- Waste Prevention Programme
- Building Control system and Approved Document supporting regulation 7
In this section
Section highlightReview of the Planning Enforcement System
The research covers 18 recommendations for the future Welsh enforcement system.
Legislative programme 2012 - 2013 »
Addressing the Assembly in the Senedd today, the First Minister, Carwyn Jones, detailed the eight bills in the Welsh Government’s 5-year Legislative Programme that will be brought forward during the second year of the Welsh Assembly.Learn more »
Section highlightCommunity Infrastructure Levy
Local authorities can charge a Community Infrastructure Levy on new developments to support the infrastructure needed.
Infrastructure Investment Case Studies »
Examples of infrastructure investment projects funded by the Welsh Government across Wales.Learn more »
NHS Direct Wales Update, Quarter Ending December 2009
Statistics on NHS Direct Wales include data for Wales for the quarter up to the end of December 2009. The latest release updates the statistics previously released on 4 November 2009.
NHS Direct Wales is a 24-hour help line staffed by nurses offering confidential advice about health, illness and the NHS. NHS Direct Wales answers calls in English, Welsh and, via a language line, over 120 other languages. NHS Direct Wales continues to expand the range of services offered in addition to the main health helpline (0845 46 47), which now include some GP Out of Hours services for, triage calls transferred from A&E departments, and a dental helpline for many areas. In addition NHS Direct Wales provides ad hoc information lines to support public health campaigns, including a Swine Flu information line from 30 April 2009, the calls to which have influenced figures starting in the quarter ending September 2009.
The release shows the number of calls offered to NHS Direct Wales. 'Offered calls' are calls where the caller has listened to all of the welcome messaging and stayed on the line to be answered. From Quarter ending June 2002, the number of answered calls are shown. 'Answered calls' are calls in which the caller speaks to an NHS Direct operative or receives information from an automated service.
The key points from the latest release are:
- 127,700 calls were offered to NHS Direct Wales during the three-month period October to December 2009. This is a 12 per cent fall since the previous quarter. A year-on-year comparison shows a 42 per cent rise on the October to December quarter in 2008-09.
- 108,600 calls were answered by NHS Direct Wales during the three-month period October to December 2009. This is a 7 per cent fall since the previous quarter. A year-on-year comparison shows a 36 per cent rise on the October to December quarter in 2008-09.
- During the 12-month period to December 2009, 464,500 calls were offered to the service; a rise of 34 per cent compared with the previous 12-month period. 398,500 calls were answered by the service; a rise of 26 per cent compared with the previous 12-month period.
- During the three-month period to December 2009, NHS Direct Wales answered more than 2,000 calls (out of almost 2,700 calls offered) from callers expressing a preference for the call to be taken in Welsh. This is a fall of 3 per cent on the same quarter in 2008-09 and accounted for approximately 2 per cent of all calls answered.
- 64,700 calls were offered to the 0845 service and 63,000 calls to other NHS Direct Wales services, including GP Out of Hours services.
Further information can be found on the StatsWales website.
Tel: 029 2082 3598
May 2010 (provisional - to be confirmed on the 'Due Out Soon' page)