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Complaints to the NHS, 2009-10

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The latest National Statistics on complaints to the NHS in Wales produced by the Welsh Assembly Government were released on 6 October 2010 according to the arrangements approved by the UK Statistics Authority.

UK Statistics Authority Website Statistics on complaints in Wales include data for the year 2009-10.

Key points from the latest release are:

  • There were 8,131 complaints – up 3% on the previous year;
  • Complaints about hospital & community services were down 8%;
  • Complaints about family health services were up 22% (this increase is partly due to improved data from more practices);
  • 58% of complaints about hospital & community services were concluded within the 4 week target compared to 60% in 2008-09.

Further information

StatsWales website.

Contact

Tel: 029 2082 3625
E-mail: stats.healthinfo@wales.gsi.gov.uk

Next update

October 2011 (provisional - to be confirmed on the 'Due Out Soon' page)

Document Download

PDF Document (MFS)
SDR 158/2010 Complaints to the NHS, 2009-10 File Size: (158.5 KB)