Welsh GP Access Survey, 2011

The key points from this release are:

• Just over 99,000 completed questionnaires were received from 483 GP surgeries across Wales.
• Overall, 93 per cent of patients reported that they had tried to see or speak to a GP or healthcare professional on the same day or the next day the GP surgery or health centre was open. Of those who had tried to see or speak to a GP or healthcare professional fairly quickly, a large majority (84 per cent) reported that they were able to do so.
• A total of 90 per cent of patients said that they had tried to book ahead (more than two full days in advance) for an appointment with a GP or healthcare professional. Of these, 74 per cent said they were able to book in advance the last time they tried to do so.
• In total, 80 per cent of patients reported that they found it either ‘very easy’ or ‘fairly easy’ to get through to their doctor’s surgery on the phone.
• Overall, 92 per cent of patients reported that they were either ‘very satisfied’ or ‘fairly satisfied’ with the care they had received at their surgery, including 66 per cent who were very satisfied. Three per cent of patients expressed dissatisfaction.

The attached spreadsheets include the results for Wales, Local Health Boards and GP practices, together with summary demographic statistics.

Contact

Tel: 029 2082 5080
E-mail: stats.healthinfo@wales.gsi.gov.uk

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