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Complaints to the NHS, 2010-11

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The latest National Statistics on complaints to the NHS in Wales produced by the Welsh Government were released on 14 September 2011 according to the arrangements approved by the UK Statistics Authority.

UK Statistics Authority Website Statistics on complaints in Wales include data for the year 2010-11.

Key facts:

  • There were 8,968 complaints – up 10% on 2009-10;
  • Complaints about hospital & community services (5,175) were up 13%;
  • Complaints about family health services (3,793) were up 7%;
  • 52% of complaints about hospital & community services were concluded within the 4 week target compared with 58% in 2009-10.

Further information

StatsWales website.

Contact

Tel: 029 2082 3625
E-mail: stats.healthinfo@wales.gsi.gov.uk

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