NHS Direct in Wales Update, Quarter Ending March 2012

Statistics on NHS Direct Wales include data for Wales for the quarter up to the end of March 2012.  The latest release updates the statistics previously released on 1 February 2012.

The key points from the latest release are:

• 77,700 calls were made to NHS Direct Wales, of which 73,600 (95%) were to the main 0845 number;
• 65,100 calls were answered by NHS Direct Wales, of which 61,800 (95%) were on the main 0845 number;
• More than 8,600 calls were transferred to NHS Direct Wales, from the Welsh Ambulance Services NHS Trust, for clinical triage;
• 750 calls were answered (out of 1,100 made) from callers expressing a preference for the call to be taken in Welsh (around 1 per cent of all calls answered);
• More than 323,000 visits were made to the NHS Direct Wales website, more than double the number in the January to March quarter in 2011; and
• 826 on-line enquiries were made to the web-based enquiry service, almost 40 per cent more than the number (591) in the January to March quarter in 2011.

Further information

StatsWales website.

Contact

Tel: 029 2082 5039
E-mail: stats.healthinfo@wales.gsi.gov.uk

Next update

1 August 2012