Delivering Prudent Healthcare in Wales »Prudent healthcare principles ensure patients receive the most appropriate treatments to achieve mutually-agreed goals.Learn more »
More young entrepreneurs share in Jobs Growth Wales success
Jobs Growth Wales has now helped young people to start up 345 new businesses
- Next phase of Cardiff Capital Region Metro revealed
- Changes to moorland classification announced
- More young entrepreneurs share in Jobs Growth Wales success
In this section
- Business and economy
- Children and young people
- Culture and sport
- Education and skills
- Environment and countryside
- Equality and diversity
- Health and social care
- Draft Undertaking Gypsy and Traveller Accommodation Assessments guidance
- Draft Designing Gypsy and Traveller Sites in Wales guidance
- Draft Managing Gypsy and Traveller Sites in Wales guidance
- Reservoir Safety in Wales: Consultation on the Commencement of Schedule 4 to the Flood and Water Management Act 2010
- Strategic Environmental Assessment: Environmental Report, Ireland Wales cooperation Programme 2014-2020
- Agricultural Waste Call for Evidence
Featured consultation »Draft guidance on notifiable event for registered social landlords
41 days left
Section highlightThe Well-being of Future Generations (Wales) BillThe Bill strengthens existing governance arrangements for improving the well-being of Wales to ensure that present needs are met without compromising the ability of future generations to meet their own needs.
Legislative programme 2014 - 2015 »
Bills that the Welsh Government will bring forward in 2014/2015.Learn more »
Section highlightWales for Africa grant
The Wales for Africa grant supports projects that build mutually beneficial links between Wales and Sub-Saharan Africa.
1st Supplementary Budget 2014-15 »
The 1st Supplementary Budget proposes a number of changes to the Final Budget for 2014-15, which was published in December 2013.Learn more »
- Statistics & Research
Tell us about your rail experience
If you have a complaint about the railway or the service you have received from a train company then you should complain directly.
Most complaints can be resolved in the first instance by dealing directly with the company responsible.
Rail passenger feedback
We want to seek people's opinions on services and stations to help us monitor quality and discuss improvements with train operators and Network Rail. Please fill in our form with your comments; it can be completed online or via the PDF form below.
- Online form (External link)
Please send your completed PDF form to: Rail Feedback, Welsh Government, Freepost NAT 8910, Cathays Park, Cardiff, CF10 3BR or email@example.com
If you are unhappy with the outcome of your complaint or you do not feel the train company handled it appropriately you can contact Passenger Focus who will independently review your complaint and judge whether they feel it was handled fairly and appropriately.
Passenger Focus is an independent public body set up by the Government to protect the interests of Britain's rail passengers. The Department for Transport funds Passenger Focus but their independence is guaranteed by an act of Parliament.
To contact Passenger Focus
- Telephone: 0300 123 2350
- Fax: 0845 850 1392
- Email: firstname.lastname@example.org
PO BOX 4257
Their passenger helpline is open 8am - 8pm Monday - Friday and 8am - 4pm weekends.